Refund Policy
Effective 31 May 2026
Our commitment
We want every EaseMyWrk consultation to be valuable. If something goes wrong, we're here to make it right.
Cancellation Windows
| Cancellation Timing | Refund Amount | Processing Time |
|---|---|---|
| More than 24 hours before session | 100% refund | 5–7 business days |
| 12–24 hours before session | 50% refund | 5–7 business days |
| Less than 12 hours before session | No refund (unless expert no-show) | N/A |
| Expert cancellation (any time) | 100% refund | 3–5 business days |
| Technical failure on our side | 100% refund | 3–5 business days |
How to Request a Refund
- Go to My Consultations in your dashboard.
- Find the relevant booking and click Cancel (if within the free cancellation window).
- For disputes after a session, click Open Dispute on the booking.
- Our team reviews disputes within 2 business days and emails you the outcome.
Platform Fee
The 15% platform fee is non-refundable in cases where the consultation was completed as scheduled and the expert fulfilled their obligations.
Refund Methods
Refunds are credited to the original payment method (UPI, credit/debit card, net banking). Cashfree processes the reversal; bank timelines apply. We cannot refund to a different payment method.
Disputes
If you believe the quality of service was inadequate, you may open a dispute within 48 hours of the session ending. EaseMyWrk's resolution team will review evidence from both parties and make a final decision within 5 business days. EaseMyWrk's decision is final in all dispute cases.
Contact
For refund inquiries: billing@easemywrk.in